BASA BELA Brown Monogram Satchel – ZELORA by Sadaf

Return & Exchange Policy We want you to love your purchase, but if for any reason you are not completely satisfied, we’re here to help. Returns Eligibility You can request a return within 7 days of receiving your order. Items must be unused, unwashed, and in their original packaging with all tags attached. Returns will not be accepted for items that show signs of use, damage, or alteration. Non-Returnable Items Sale or discounted items Signs of use, Damage, or Alteration Customized or made-to-order products How to Initiate a Return Contact us through our website with your order number. Our team will guide you through the return process and provide a return address. Customers are responsible for return shipping costs unless the item received was defective or incorrect. Refunds Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method. Exchanges We only replace items if they are defective, damaged, or if you received the wrong item. For exchanges, contact us within 48 hours of delivery.

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